PCFY Returns, Refunds & Warranty Policy

Effective Date: [28 March 2026]
This policy applies to all purchases made on pcfy.in (“PCFY”, “we”, “us”, “our”).
PCFY sells pre-owned products (not refurbished). We only list and sell products that meet our A1 Condition quality standards.

RETURNS & REFUNDS

1) Return Window (7 Days)

You can raise a return request within 7 days from the date of delivery.

Tip: Please record an unboxing video (sealed package → opening → product + accessories → first power-on). It helps us resolve claims faster.

2) Issue-Based Returns (Primary)

We accept returns (or provide replacement/repair/refund) if any of the following is verified:

  1. Wrong product delivered (different model/config/spec than ordered)
  2. Transit damage (damage caused during shipping)
  3. Missing items that were clearly listed as “included in the box”
  4. Functional issue on arrival / within the return window, under normal use (DOA or major function not working)

Resolution type (based on verification & feasibility):

  • Repair, or
  • Replacement (subject to stock), or
  • Refund (if repair/replacement is not feasible)

3) Change-of-Mind Returns (Limited / Case-by-Case)

We mainly support issue-based returns. Change-of-mind returns may be allowed on select products, strictly after inspection/QC.

If approved:

  • You must return the product in the same condition as delivered
  • Return logistics fees will be deducted from the refund amount
  • Any missing items/accessories or signs of tampering/damage can lead to return rejection

Final eligibility is confirmed only after QC.

4) Returns Not Accepted If

A return may be rejected if:

  • Damage after delivery due to misuse, drops, liquid damage, burn damage, power surge, etc.
  • Serial number/labels are removed/altered or product is tampered with
  • Unauthorized repair/modification is done
  • Device is locked (iCloud/MDM/BIOS/firmware lock), or accounts are not removed
  • Product is returned with missing included accessories/freebies (if any)
  • Issue is caused primarily by software/malware/non-standard usage rather than hardware fault

5) Return Condition & QC Requirements

To process any return, you must send back:

  • The same product received (serial number must match)
  • All included items (charger, adapter, cable, etc. if provided)
  • Original box/packaging (if provided)
  • Invoice/labels (if applicable)

After we receive the product, we perform QC/verification (usually within 24–48 hours, depending on workload and item type).

If QC fails, the return may be rejected and the product may be shipped back to you (shipping charges may apply).

6) How to Request a Return

Contact us within 7 days of delivery:

Share:

  • Order ID
  • Product details
  • Issue description
  • Photos/videos (unboxing video recommended for transit damage/missing items)

We may troubleshoot remotely first. If needed, we will arrange pickup or guide you on next steps.

7) Pickups & Shipping

  • If the return is approved due to a verified issue (wrong item, transit damage, functional issue), we will arrange pickup where serviceable.
  • If pickup isn’t available in your area, we may request self-shipping as per our instructions.

8) Refunds (Method & Timeline)

Refunds are initiated only after:

  1. the returned product is received by us, and
  2. it passes QC/verification.

Refund method:

  • For prepaid orders: refund to the original payment method where possible
  • For COD orders: refund via bank transfer only

Timeline: Refund initiation typically within 2–5 business days after QC approval. Bank processing time may vary.

WARRANTY

9) Warranty Coverage Period (Variable by Product)

PCFY provides a warranty on eligible products. The warranty duration may be:

  • 1 year, or
  • 2 years, or
  • Extended warranty (optional) on select products (customer can choose where available)

The exact warranty period and eligibility are the ones mentioned on the product page and/or invoice/order confirmation.

10) What Warranty Covers (Hardware Defects)

Warranty covers hardware functionality defects under normal use, subject to verification.

Battery Coverage: Batteries are covered only if defective (manufacturing/functional defect). Normal battery wear/backup reduction due to pre-owned usage is not treated as a warranty claim.

11) What Warranty Does Not Cover

  • Accidental damage, liquid damage, burn damage, power surge
  • Cosmetic wear and tear (scratches, minor marks, fading)
  • Unauthorized repairs/modifications
  • Software/OS issues, viruses, data recovery
  • Loss of data (customers must maintain backups)
  • Issues caused by third-party accessories or misuse

12) Warranty Claim Process

  1. Email help@pcfy.in with Order ID + issue details + photos/videos
  2. Remote troubleshooting may be done first
  3. If required, pickup/service will be arranged where feasible
  4. We will attempt repair first
  5. If repair is not feasible, we may offer a replacement of similar value/specs or another appropriate resolution (subject to availability)

GRIEVANCE REDRESSAL (INDIA)

13) Grievance Officer

For complaints/escalations regarding returns, refunds, or warranty:

  • Grievance Officer Email: jitendra@pcfy.in
  • Support Email: help@pcfy.in
  • Phone/WhatsApp: +91 92205 01004 (11:00–18:00, all days)
  • Address: Shop No 81, First Floor, Plot No 68, Ansals Fortune Arcade, Sector-18, Noida, Gautam Buddha Nagar, UP 201301

14) Policy Updates

We may update this policy from time to time. The latest version will be available on pcfy.in.